Customers

• Pay Online at PayYourCar.com

• Make sure your National Auto Lenders Account Number is in all CAPS. This number is 7-8 digits and contains both numbers and letters. If you do not have your account number handy, give us a call at 305-828-8730.
• You must use the zip code currently on file with National Auto Lenders for the buyer on the account. It is important to keep your zip code up to date with us. If you are a co-buyer or co-signer on the account, you will need to use the primary buyer's zip code.

• Yes, there is a processing fee when making your payment online. The amount can be found toward the bottom of the payment screen. The fee to pay online or via phone are now the same.

• You may sign up for Automatic Debit by filling out the form found on our website, NALenders.com. This payment method will automatically deduct recurring payments from your checking or savings account at no charge. You may also download our One Time Card Payment Form to make a single credit or debit card payment at no charge. Payments made via mail also do not incur any payment fees.

• For a full details of amounts owed on your account, please call us at 305-828-8730. The amount provided on our payment portal is a guide for making your payment and is not a comprehensive summary of your account.

Your due date can be found on the contract you received from the Dealership. Your first payment generally is due 30-45 days from the date your contract is executed. If you do not have a copy of your contract handy, please contact Account Services at 305-828-8730 or email Support@NALenders.com to confirm your due date.

National Auto Lenders provides a vast variety of different payment options to accommodate your needs:

• Set up easy Automatic Withdrawals from your bank account so you never have to worry about missing a payment. It’s easy to set up and there are NO PROCESSING FEES! Just fill out the Direct Debit Authorization Form and send it to us via Fax at 305-357-7492 or email it to Support@NALenders.com
• Pay Online at PayYourCar.com
• Over the Phone by calling 305-828-8730
• In Person using MoneyGram (Receive Code 5053) or Pay Near Me - processing fee applies

• In Person at our Miami Lakes, FL office - no processing fee
• By Mail using check or money order or Credit/Debit Card using our One-Time Card Authorization Form - No processing fee. Send to:
  
  National Auto Lenders, Inc.
  Attn: Payment Processing
  0 8004 NW 154th Street
  Box 395
  Miami Lakes, FL 33016
  

Please reference our Payment Guide for more information.

• Download NAL Payment Guide (English)
• Download NAL Payment Guide (Spanish)

You will find the due date on the retail installment contract or you can call our Account Services Team at 305-828-8730.

Please call the Account Services team and speak with a representative at (305) 828-8730 or email Customer Care at Support@NALenders.com.

The amount of your payment can be found in the retail installment contract that you received from the dealer when you bought the car. You may also call our Account Services Team at 305-828-8730 and get the amount of your payment.

National Auto Lenders does offer due date changes. If you would like your account be reviewed for due date change eligibility, contact Account Services at 305-828-8730 or email Support@NALenders.com.

National Auto Lenders does not send a monthly statement. We can provide you with a coupon book that will tell you your payment amount and due date. You can also set up easy Automatic Withdrawals from your bank account so you never have to worry about missing a payment. It’s easy to set up and there are NO PROCESSING FEES! Just fill out the Direct Debit Authorization Form and send it to us via Fax at 305-357-7492 or email it to Support@NALenders.com.

National Auto Lenders does not recognize post-dated checks. All payments are posted and processed upon receipt.

National Auto Lenders provides a vast variety of different payment options to accommodate your needs. We do not accept payments made at the dealership, however you can:

• Set up easy Automatic Withdrawals from your bank account so you never have to worry about missing a payment. It’s easy to set up and there are NO PROCESSING FEES! Just fill out the Direct Debit Authorization Form and send it to us via Fax at 305-357-7492 or email it to Support@NALenders.com
• Pay Online at PayYourCar.com - $6 processing fee
• Over the Phone by calling 305-828-8730 - $10 processing fee
• In Person using MoneyGram (Receive Code 5053) or Pay Near Me - processing fee applies

• In Person at our Miami Lakes, FL office - no processing fee
• By Mail using check or money order or Credit/Debit Card using our One-Time Card Authorization Form - No processing fee. Send to:
  
  National Auto Lenders, Inc.
  Attn: Payment Processing
  8004 NW 154th Street
  Box 395
  Miami Lakes, FL 33016
  

Please reference our Payment Guide for more information.

• Download NAL Payment Guide (English)
• Download NAL Payment Guide (Spanish)

Yes, we accept VISA (debit cards only), MASTERCARD or DISCOVER.

• For payments by phone at (305) 828-8730 a $10 processing fee applies.
• For payments via our secure web site a $6 processing fee applies.
• For payments by mail use our One-Time Card Authorization Form. Payments received by mail are credited to your account on the day the form was received. There is no processing fee for card payments made by mail. Send to:
  
  National Auto Lenders, Inc.
  Attn: Payment Processing
  8004 NW 154th Street
  Box 395
  Miami Lakes, FL 33016
  

Yes, we accept e-checks on-line or by phone. You will have to provide your bank’s routing number (found on each check) and your bank account number.

• For payments by phone at (305) 828-8730 a $10 processing fee applies.
• For payments via our secure web site a $6 processing fee applies.

You should enclose the payment coupon with your check or money order. If you don’t have your payment coupon available, you can add your account number to the memo section of your check or money order. For credit card payments by mail, please enclose the One-Time Card Authorization Form.

• MoneyGram - There are many locations that process MoneyGram payments including all Walmart and CVS/pharmacy locations. To find a location visit the MoneyGram website or or call 1-800-MONEYGRAM. You will need to know your account number and our National Auto Lenders Receive Code. Our Receive Code is 5053. There will be a MoneyGram processing fee.
• PayNearMe - Cash Payments can be made at any 7-Eleven or Ace Cash Express. Your payment will be credited for the date you make the payment. A processing fee will be added for each transaction. The maximum allowed amount of an individual transaction is $1,000. To make a PayNearMe payment go to the Pay Near Me website to start the process. Call PayNearMe at 888-714-0004 if you have any questions.

Yes! Don’t miss a payment by signing up for Direct Debit. It’s quick and easy and no need to worry about a check getting lost in the mail. Plus, there is no processing fee for Direct Debit payments.

Print our authorization form (in English or Spanish), complete it with you banking information (instructions are with the form), sign it and email to Support@NALenders.com or mail it to:

National Auto Lenders, Inc.
Attn: Payment Processing
8004 NW 154th Street
Box 395
Miami Lakes, FL 33016


Or, you can call Account Services at (305) 828-8730 to start the sign up process.

National Auto Lenders requires that you have insurance for the life of the loan. We require that you maintain Comprehensive and Collision coverage with a maximum deductible of $500. We also require that our company be listed as the loss payee:

National Auto Lenders
PO BOX 421669
Atlanta, GA 30342

Please email the Declaration Page or Binder to INSFaxes@NALenders.com or fax to 305-357-7492. National Auto Lenders does not accept insurance cards as proof of insurance.

Your contract with National Auto Lenders requires that you have insurance for the life of the loan. This means that even if you are not driving your vehicle, you must keep your insurance policy active. Please email proof of insurance to INSFaxes@NALenders.com or fax to 305-357-7492.

A late fee will be added to your account if NAL receives your payment after the grace period. This means you have some time after your due date, before a late fee will be applied. Please reference your contract to determine the grace period.

Some payment methods require a processing fee in order to cover the expenses incurred when taking the payment. National Auto Lenders does offer FREE payment methods with no processing fee, including:

• Set up easy Automatic Withdrawals from your bank account so you never have to worry about missing a payment. It’s easy to set up and there are NO PROCESSING FEES! Just fill out the Direct Debit Authorization Form and send it to us via Fax at 305-357-7492 or email it to Support@NALenders.com
• By Mail using check or money order or Credit/Debit Card using our One-Time Card Authorization Form. Send to:
  
  National Auto Lenders, Inc.
  Attn: Payment Processing
  8004 NW 154th Street
  Box 395
  Miami Lakes, FL 33016
  
• In Person at our Miami Lakes, FL office

We do not currently have this information available online. However, you can call our office at 305-828-8730 and request your payment history be sent to you via mail or email.

We do not currently have this information available online. However, you can call our office and request your payoff.

National Auto Lenders does not offer online account access at this time. You can, however, make a payment online at PayYourCar.com (processing fees apply).

Please call NAL at 305-828-8730 to receive you account number.

If you believe your vehicle has been repossessed, please call 305-828-8730. You may have the option to redeem your vehicle (by paying off the full balance of the loan) or you may qualify for reinstatement (bringing the account current and continue making payments). We can also assist with helping you retrieve your personal belongings from the vehicle.

After you have contacted your insurance company, please call our Customer Care team at 305-828-8810.

Please call our Customer Care team at 305-828-8810.

If you believe there are errors in NAL's reporting to your credit, NAL suggests you first file a dispute directly with the credit bureau online. You can file a dispute online at the following links:

• Equifax - http://www.equifax.com
• Experian - http://www.experian.com
• Transunion - http://www.transunion.com
• FactorTrust - http://www.factortrust.com

You can also contact us directly in writing via email to credit@nalenders.com or by regular mail to:

National Auto Lenders, Inc.
Attn: Customer Service
8004 NW 154th Street
Box 395
Miami Lakes, FL 33016

Please include your account number, name and address and telephone number. Describe the specific information you believe is in error and why you believe it is in error. Finally, please provide any documents you believe support the basis for the error.

Please call the Account Services team and speak with a representative at (305) 828-8730 or email Customer Care at Support@NALenders.com.

Contact a Customer Care representative at 305-828-8810 or email Customer Care at Support@NALenders.com.

Please call 305-828-8730 to redeem (to pay-off the full balance of the loan) your vehicle or determine if you qualify for reinstatement (to reinstate the contract; continue making payments).

After you have contacted your insurance company, please call our Customer Care team at 305-828-8810.

Please call our Customer Care team at 305-828-8810.

If your payment is not received by your due date or you do not have active insurance, National Auto Lenders may conduct courtesy calls, emails, and text messages as payment reminders or regarding vehicle insurance.

If you would like to have someone authorized to make payments on your behalf and discuss payment arrangements, please contact Account Services at 305-828-8730.

For the safety and security of our customers, National Auto Lenders requires all callers to confirm their identity by verifying the last 4 digits of the Social Security number and Date of Birth.

Please call the Account Services team and speak with a representative at 305-828-8730 or email Customer Care at Support@NALenders.com.